Empathy is the bridge to understand those who you may be lucky to one day lead, and it is - in my opinion - the most under-appreciated human skill in business.
Quotes to Explore
Yes we need enhanced border control. Yes we need to focus our efforts on those who pose a threat to our country. But let's not fall into the trap set by the Tea Party and others who would tell you that every single undocumented individual is a drug smuggler, a terrorist, or a threat to the American way of life. That is simply not true.
People make me key chains... someone attached a Dauntless symbol to a silver pen. That one is what I use to sign books. I use that a lot. I like to keep them around because they remind me that people are waiting for these books and that they really love them. It gives me motivation in those times when I'm not feeling very motivated.
There came this point where I sat down with all my notebooks and I had to start to write, when I thought: this whole notion of writing for the person who understands nothing, the average reader... He has to die! I can't have him in my head. And so the person I started writing for was the homicide detective.